FREE UK STANDARD DELIVERY
To show our appreciation we would like to reward our UK customers with Free UK Standard Delivery when spending ₤ 30 or more. (3 - 5 days.) For orders placed outside the UK you will be charged the following prices whatever the size or weight of your order:
Over ₤ 30: FREE (3 - 5 days - Royal Mail Recorded 2nd Class Signed For ™).
STANDARD UK: ₤ 3.50 (3 - 5 days - Royal Mail Recorded 2nd Class Signed For ™).
EXPRESS UK: ₤ 6.99 (2 - 3 days - Royal Mail Recorded 1st Class Signed For ™).
Europe: ₤ 8.99 (3 -5 days - Royal Mail International Tracked & Signed For For ™).
Rest of the world: ₤ 12.99 (5 -7 days - Royal Mail International Tracked & Signed For ™).
When will I receive my order?
All our received orders will be dispatched as soon as possible *, usually one to two days following the day the order is made (not including the weekends). * Subject to payment clearance and stock availability.
1st/ 2nd Class Signed For ™.
We take the delivery of your item very seriously. So to ensure your delivery arrives safely we only offer 1st or 2nd Class Signed For ™. It's just like standard First Class post - except we receive a signature to confirm the safe delivery to your door.
All orders require a signature.
We want you to receive your order quickly and safely and to ensure this we request a signature on delivery. We are often asked by customers to leave their order round the back or in a secure place, but to ensure safe delivery we are unable to do so. If you are not available to sign for your order a card will be posted through the door instructing you where to collect your parcel from.
If you do not collect it within 7 days it will be returned to us and additional postage costs maybe incurred. Alternatively you can call the number on the card to arrange for redelivery at a more convenient time.
Please note that where a signature is required, orders can not be sent to PO Box's. Should you require details on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct. www.royalmail.com.
Discretion is guaranteed.
We understand that some of our customers need discretion and this is why we always send your orders in discreet plain packaging with no mention of our company name, however please note that for delivery purposes only our return address will be shown on the reverse of the package which will enable you to identify it.
OUR RETURNS POLICY.
Our most important point within our 'Returns Policy' is our customers full satisfaction with their purchases. If for any reason, your are not happy we will gladly refund you subject to the 'Returns Policy' below:.
All items are thoroughly checked right through the manufacturing process and checked by us again before dispatch.
In the unlikely event that your product is faulty, we will happily refund your money as long as we receive the faulty item along with its packaging in the same physical state as when delivered within 30 days of original dispatch.
Non Returnable Items.
As you will agree and appreciate for hygiene reasons, jewellery and adult toys can not be returned due to the intimate nature of the product. This way we can assure you that these items you receive have not been worn, returned and resold. Therefore these items can not be returned if the packaging is not in the same physical state as when delivered.
All returns must be agreed via email in advanced. Email us at: sales@The Style Talker.co.uk Unauthorised returns may not be returned or refunded. Once authorised simply fill out our 'Returns Form' here and return the faulty item to us.
All returned items should be sent via Royal Mail Recorded Delivery and we advise you to retain your proof of postage when sending goods back to us. This is for your own safety in case the return is lost in the postal system. Please note: The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
1 Gorse Cottages, Cross in Hand, East sussex, TN21 0SL.
On receipt of the return, as long as it is returned to us within the 30 day period, the refund will be paid back by the same method the goods were paid for initially. This will be completed within 3 working days from receipt of the returned item. Once again please note: All returns must be agreed via email in advance. Unauthorised returns may not be returned or refunded.
What we collect.
We may collect the following information:.
contact information including email address.
demographic information such as postcode, preferences and interests.
other information relevant to customer surveys and/or offers.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we can not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.
You may choose to restrict the collection or use of your personal information in the following ways:.
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@The Style Talker.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1 Gorse Cottages Cross in Hand Heathfield East Sussex TN21 0SL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.